How Escrow Works: Complete Step-by-Step Lifecycle

Learn how HendAxis Trust protects buyers and sellers by holding payment securely in an independent trust account until the agreed transaction conditions are fulfilled.

The 5-Step Escrow Process

  1. Step 1: Agreement & Payment Link Creation

    The seller creates an escrow payment link specifying items, agreed price, and delivery logistics, and shares it with the buyer.

  2. Step 2: Secure Escrow Deposit

    The buyer deposits payment using Mobile Money (MTN, Telecel, AT) or Card. HendAxis Trust holds the funds safely in an audited trust account and notifies both parties.

  3. Step 3: Order Dispatch & Courier Tracking

    Knowing payment is guaranteed in escrow, the seller ships the item and records tracking info.

  4. Step 4: Inspection Window

    The buyer receives the parcel and has a dedicated window to inspect the goods against what was agreed upon.

  5. Step 5: Completion & Payout

    Upon buyer approval or successful delivery confirmation without dispute, the escrow balance is instantly transferred to the seller's wallet.

Fair Dispute Resolution

If an issue arises (wrong item, transit damage, non-delivery), either party can open a dispute. Our arbitration team reviews photographic evidence, courier tracking, and chat logs to issue a fair, binding resolution or refund.